We do not accept returns under any circumstances. Exchanges are only applicable in the case of a manufacturing defect.

What qualifies as a defect?
An item is eligible for exchange only if it has a visible manufacturing defect, such as:

• Stitching coming undone
• A visible hole or rip in the fabric
• Embroidery unraveling

How to request an exchange
Defects must be reported within 15 days of receiving your parcel. To be eligible:

• The item must be dispatched back to us within 15 days of delivery.
• The tracking ID and courier receipt must be shared with us via Instagram or WhatsApp within the same 15-day window.
• Requests made after this period will not be entertained.

Exchange conditions
Exchange will be made for the same article only. No alternative items or store credit will be offered.

Shipping
The customer is responsible for return shipping charges. Sirayah will cover the redelivery of the exchanged item.

Damages and issues
Please inspect your order immediately upon reception. If you receive a defective or wrong item, contact us within 15 days so we can evaluate and resolve the issue.

For any exchange queries, reach out to us at sirayahofficial@gmail.com or WhatsApp us at 0328 7678436.